Notification
Chargeback asynchronous notification and create a dispute
Last updated
Chargeback asynchronous notification and create a dispute
Last updated
If a chargeback is received a notification is sent via our callback notification service. After we have notified your server you will have 7 days to send the proper documentation to dispute the chargeback
The merchant must respond to a chargeback notice within 7 days of the notice.
Otherwise, the merchant loses the opportunity to litigate and the case is closed to the benefit of the payer.
To configure Chargeback notifications please refer to:
{
"transactionType": "PayIn",
"data": {
"transactionType": "PayIn",
"externalId": "1669150987",
"internalId": "85efec30-93c6-4c69-9453-e90e085204cc",
"paymentMethod": {
"type": "CreditCard",
"code": "1000",
"flow": "DIRECT"
},
"country": "ARG",
"currency": "ARS",
"amount": 100,
"accountNumber": "032.032.00000001",
"confirmed": {
"currency": "ARS",
"fxQuote": 1,
"amount": 100
},
"payment": {
"currency": "ARS",
"fxQuote": 1,
"financingFee": 0,
"amount": 100
},
"localTaxes": [],
"withHoldings": [],
"fees": {
"description": "Fee",
"currency": "ARS",
"fxSource": 164.502402,
"fxQuote": 1,
"amount": 10,
"account": "032.032.00000001"
},
"status": {
"code": "906",
"description": "CHARGEBACK",
"detail": "The payin has a chargeback"
},
"merchant": {
"type": "COMPANY",
"name": "Company name",
"lastname": "",
"document": {
"type": "CUIT",
"id": "30-99903208-3"
},
"email": "company@mail.com",
"phone": {
"countryCode": "54",
"areaCode": "11",
"number": "98789632"
},
"address": {
"street": "Street",
"number": "938",
"city": "city",
"state": "state",
"country": "country",
"zipCode": "zipCode",
"comment": "Add any usefull information"
},
"birthdate": "2000-01-01",
"nationality": "nationality"
},
"payer": {
"type": "INDIVIDUAL",
"name": "Payer's name",
"lastname": "Payer's last name",
"document": {
"type": "DNI",
"id": "99999999"
},
"email": "payer@mail.com",
"phone": {
"countryCode": "1",
"areaCode": "11",
"number": "98789632"
},
"address": {
"street": "Street",
"number": "1234",
"city": "city",
"state": "state",
"country": "country",
"zipCode": "zipCode",
"comment": "Add any relevant information related to the payer"
},
"birthdate": "01/01/1990",
"nationality": "nationality"
},
"intermediaries": [],
"date": {
"creationDate": "2022-11-22T21:03:08Z",
"processedDate": "2022-11-22T21:03:10Z"
},
"card": {
"token": "E9WHYVLAGIfz12qpnQfDt1EsR5Jtb1W59eR9nLmseHk=",
"bin": "401288",
"brand": "VISA",
"country": "CA",
"name": "Cardholder name",
"last4": "1881",
"expirationYear": 2027,
"expirationMonth": 11,
"installments": 1
},
"errors": []
}
}
{
"transactionType": "ChargeBack",
"data": {
"externalId": "1668802354",
"internalId": "3b95aeb9-c22e-4301-909e-d160e1dcebed",
"accountNumber": "032.032.00000001",
"transactionType": "ChargeBack",
"comment": "ChargeBack transaction originated by: 7fd9c89a-4f6e-4912-b478-890b86429df7",
"status": {
"code": "102",
"description": "INDISPUTE",
"detail": "Dispute documentation was sent to the acquire"
},
"dateCreated": "2022-11-22T20:18:50Z",
"dateProcessed": "2022-11-22T20:20:09Z"
}
}
{
"transactionType": "ChargeBack",
"data": {
"externalId": "1668802354",
"internalId": "494feb43-e734-4690-bd72-01445161b054",
"accountNumber": "032.032.00000001",
"transactionType": "ChargeBack",
"comment": "ChargeBack transaction originated by: 7fd9c89a-4f6e-4912-b478-890b86429df7",
"status": {
"code": "200",
"description": "COMPLETED",
"detail": "Chargeback has been completed"
},
"dateCreated": "2022-11-22T20:19:54Z",
"dateProcessed": "2022-11-22T21:12:09Z"
}
}
{
"transactionType": "ChargeBack",
"data": {
"externalId": "1668802354",
"internalId": "3b95aeb9-c22e-4301-909e-d160e1dcebed",
"accountNumber": "032.032.00000001",
"transactionType": "ChargeBack",
"comment": "ChargeBack transaction originated by: 7fd9c89a-4f6e-4912-b478-890b86429df7",
"status": {
"code": "202",
"description": "DISPUTE_WON",
"detail": "Dispute credited"
},
"dateCreated": "2022-11-22T20:18:50Z",
"dateProcessed": "2022-11-22T20:20:09Z"
}
}
{
"transactionType": "ChargeBack",
"data": {
"externalId": "1668802354",
"internalId": "3b95aeb9-c22e-4301-909e-d160e1dcebed",
"accountNumber": "032.032.00000001",
"transactionType": "ChargeBack",
"comment": "ChargeBack transaction originated by: 7fd9c89a-4f6e-4912-b478-890b86429df7",
"status": {
"code": "201",
"description": "DISPUTE_LOST",
"detail": "Dispute debited"
},
"dateCreated": "2022-11-22T20:18:50Z",
"dateProcessed": "2022-11-22T20:20:09Z"
}
}