Notification

Chargeback asynchronous notification and create a dispute

If a chargeback is received a notification is sent via our callback notification service. After we have notified your server you will have 7 days to send the proper documentation to dispute the chargeback

The merchant must respond to a chargeback notice within 7 days of the notice.

Otherwise, the merchant loses the opportunity to litigate and the case is closed to the benefit of the payer.

How to configure Chargeback notifications

To configure Chargeback notifications please refer to:

Callbacks - Webhooks

Chargeback notification sample

New

{
    "transactionType": "PayIn",
    "data": {
      "transactionType": "PayIn",
      "externalId": "1669150987",
      "internalId": "85efec30-93c6-4c69-9453-e90e085204cc",
      "paymentMethod": {
        "type": "CreditCard",
        "code": "1000",
        "flow": "DIRECT"
      },
      "country": "ARG",
      "currency": "ARS",
      "amount": 100,
      "accountNumber": "032.032.00000001",
      "confirmed": {
        "currency": "ARS",
        "fxQuote": 1,
        "amount": 100
      },
      "payment": {
        "currency": "ARS",
        "fxQuote": 1,
        "financingFee": 0,
        "amount": 100
      },
      "localTaxes": [],
      "withHoldings": [],
      "fees": {
        "description": "Fee",
        "currency": "ARS",
        "fxSource": 164.502402,
        "fxQuote": 1,
        "amount": 10,
        "account": "032.032.00000001"
      },
      "status": {
        "code": "906",
        "description": "CHARGEBACK",
        "detail": "The payin has a chargeback"
      },
      "merchant": {
        "type": "COMPANY",
        "name": "Company name",
        "lastname": "",
        "document": {
          "type": "CUIT",
          "id": "30-99903208-3"
        },
        "email": "[e-mail]",
        "phone": {
          "countryCode": "54",
          "areaCode": "11",
          "number": "98789632"
        },
        "address": {
          "street": "Street",
          "number": "938",
          "city": "city",
          "state": "state",
          "country": "country",
          "zipCode": "zipCode",
          "comment": "Add any usefull information"
        },
        "birthdate": "2000-01-01",
        "nationality": "nationality"
      },
      "payer": {
        "type": "INDIVIDUAL",
        "name": "Payer's name",
        "lastname": "Payer's last name",
        "document": {
          "type": "DNI",
          "id": "99999999"
        },
        "email": "[e-mail]",
        "phone": {
          "countryCode": "1",
          "areaCode": "11",
          "number": "98789632"
        },
        "address": {
          "street": "Street",
          "number": "1234",
          "city": "city",
          "state": "state",
          "country": "country",
          "zipCode": "zipCode",
          "comment": "Add any relevant information related to the payer"
        },
        "birthdate": "01/01/1990",
        "nationality": "nationality"
      },
      "intermediaries": [],
      "date": {
        "creationDate": "2022-11-22T21:03:08Z",
        "processedDate": "2022-11-22T21:03:10Z"
      },
      "card": {
        "token": "E9WHYVLAGIfz12qpnQfDt1EsR5Jtb1W59eR9nLmseHk=",
        "bin": "401288",
        "brand": "VISA",
        "country": "CA",
        "name": "Cardholder name",
        "last4": "1881",
        "expirationYear": 2027,
        "expirationMonth": 11,
        "installments": 1
      },
      "errors": []
    }
  }

In Dispute

{
  "transactionType": "ChargeBack",
  "data": {
    "externalId": "1668802354",
    "internalId": "3b95aeb9-c22e-4301-909e-d160e1dcebed",
    "accountNumber": "032.032.00000001",
    "transactionType": "ChargeBack",
    "comment": "ChargeBack transaction originated by: 7fd9c89a-4f6e-4912-b478-890b86429df7",
    "status": {
      "code": "102",
      "description": "INDISPUTE",
      "detail": "Dispute documentation was sent to the acquire"
    },
    "dateCreated": "2022-11-22T20:18:50Z",
    "dateProcessed": "2022-11-22T20:20:09Z"
  }
}

Completed

{
  "transactionType": "ChargeBack",
  "data": {
    "externalId": "1668802354",
    "internalId": "494feb43-e734-4690-bd72-01445161b054",
    "accountNumber": "032.032.00000001",
    "transactionType": "ChargeBack",
    "comment": "ChargeBack transaction originated by: 7fd9c89a-4f6e-4912-b478-890b86429df7",
    "status": {
      "code": "200",
      "description": "COMPLETED",
      "detail": "Chargeback has been completed"
    },
    "dateCreated": "2022-11-22T20:19:54Z",
    "dateProcessed": "2022-11-22T21:12:09Z"
  }
}

Dispute Won

{
  "transactionType": "ChargeBack",
  "data": {
    "externalId": "1668802354",
    "internalId": "3b95aeb9-c22e-4301-909e-d160e1dcebed",
    "accountNumber": "032.032.00000001",
    "transactionType": "ChargeBack",
    "comment": "ChargeBack transaction originated by: 7fd9c89a-4f6e-4912-b478-890b86429df7",
    "status": {
      "code": "202",
      "description": "DISPUTE_WON",
      "detail": "Dispute credited"
    },
    "dateCreated": "2022-11-22T20:18:50Z",
    "dateProcessed": "2022-11-22T20:20:09Z"
  }
}

Dispute Lost

{
  "transactionType": "ChargeBack",
  "data": {
    "externalId": "1668802354",
    "internalId": "3b95aeb9-c22e-4301-909e-d160e1dcebed",
    "accountNumber": "032.032.00000001",
    "transactionType": "ChargeBack",
    "comment": "ChargeBack transaction originated by: 7fd9c89a-4f6e-4912-b478-890b86429df7",
    "status": {
      "code": "201",
      "description": "DISPUTE_LOST",
      "detail": "Dispute debited"
    },
    "dateCreated": "2022-11-22T20:18:50Z",
    "dateProcessed": "2022-11-22T20:20:09Z"
  }
}