Documentation V3
  • Localpayment documentation V3
  • INTRODUCTION TO OUR SOLUTION
    • Intro to our Documentation
    • Intro to Payment Methods in Emerging Markets
    • Merchant Dashboard
      • Dashboard Navigation
      • Login
      • Users
      • Whitelist your IPs
      • Whitelist your BINs
      • Setup your Webhooks
      • Reports
        • Balance
        • Projected Balance
        • Activity
        • Transaction Detail
        • FIDES Report
      • Virtual accounts
      • Refunds
        • Refund Bank Transfer
        • Refund Card Capture
        • Refund Cash
      • Chargeback
      • Internal Domestic Transfer
      • Internal Foreign Transfer
      • Currency Exchange
        • Create
      • Wire In
      • Wire Out
    • Intro to FX operations
    • Business definitions
      • Payins
      • Payouts
    • Onboarding & Integration
    • Postman Collection
  • ENVIRONMENTS
    • Environments
  • BEFORE A PAYMENT
    • Access Token
    • Validations
      • Document Validation
      • Bank Account Validation
      • Validate BIN
    • Holidays
    • Search Payment Method
    • Search Bank Codes
    • Cash Agents Geolocalization
    • Installments Plan Quote
    • Currency Exchange Quote
    • Billing Service
      • Create
        • Mexico
      • Check Billing status
      • Download Billing
  • REQUEST A PAYMENT
    • Payins
      • Bank Transfer
        • Direct debit
          • DEBIN (Argentina)
          • Transfiya (Colombia)
          • Wallet Fri (Guatemala)
        • Virtual Account
          • Mexico
            • Request Individual
            • Request Batch
            • Check Virtual account
            • Delete Virtual account
            • Enable or Disable Virtual Account
          • Brazil
            • Check Virtual account
          • Argentina
            • Request Individual
            • Request Batch
            • Check virtual account
            • Delete Virtual account
          • Refund Virtual Account
        • Online Reference Code Payments
          • Mexico
        • Refund Bank Transfer
        • Cancel
        • APMs
          • CODI (Mexico)
          • ETPAY (Chile)
          • Fintoc (Chile)
          • Boleto (Brazil)
          • PIX (Brazil)
            • Refund Pix
          • PSE (Colombia)
          • QR (Bolivia)
          • QR (Guatemala)
          • QR (Argentina)
      • Cash
        • Cash
          • APMs
            • Boleto (Brazil)
        • Cancel
        • Refund Cash
      • Debit Card
        • Capture
        • Refund Capture
      • Credit Card
        • Capture
        • Create Authorization
        • Capture Authorization
        • Cancel Authorization
        • Refund Capture
        • Installments
        • Save Cards
          • Save Card
          • Get Card
          • Delete Card
        • 3D-Secure
        • Validate card
        • Chargebacks
          • Notification
          • Send documentation
          • Close Chargeback
    • Payin Subscriptions
      • Create a subscription
      • Update subscription
      • Cancel
    • Payin Subscriptions Plan
      • Create subscription plan
      • Update subscription plan
      • Get subscription plan
    • Payouts
      • Search available banks
      • Create
        • Argentina
        • Bolivia
        • Brazil
        • Chile
        • Colombia
          • Colombia ACH
          • Colombia Transfiya
        • Costa Rica
        • Dominic Republic
        • Ecuador
        • El Salvador
        • Guatemala
        • Honduras
        • Mexico
        • Panama
        • Paraguay
        • Peru
        • Uruguay
        • Kenya
      • Manual Upload
        • Create Batch Upload
        • Batch Pending Authorization
        • Cancel Batch Pending Authorization
        • Batch Activity
      • Proof of Payment (POP)
      • Cancel
      • Commit payout
      • Attach documents
      • Ripplenet getway
    • Payouts Double Signature
      • Authorize
    • Checkout
      • Webcheckout
        • Credit Card
        • Debit Card
        • Cash
        • Bank Transfer
      • Link Payment
      • Frequent Items
      • Iframe
      • Smart Checkout/ iframe
      • Virtual Pos
      • Plugins
        • Magento
        • Shopify
        • Google Pay
        • WooCommerce
  • AFTER A PAYMENT
    • Check Status
    • Check Payment
    • Check Payment list
    • Check Subscription
    • Account Balance
      • Balance Reconciliation
      • Current Balance Amount
    • Withholding Certificates
    • Proof of Payment
    • RFI - Documentation
  • SETTLEMENT & EXCHANGE
    • Wire In
    • Wire Out
    • Currency Exchange Bulk
      • Quote
      • Bulk
      • Currency exchange - Front end
    • Internal Transfers
      • Internal Domestic Transfer
      • Internal Foreign Transfer
  • NOTIFICATIONS
    • Callbacks - Webhooks
      • Configurations
      • Payins
        • Payin Bank Transfer
        • PSE Colombia
        • Payin Virtual Account
        • Payin Cash
        • Payin Credit Card
        • Payin Debit Card
      • Payouts
    • SFTP- Email Reports
  • API REFERENCE GUIDE
    • Validation Error Codes
    • Transaction Type & Status
      • Payin
      • Subscriptions
      • Payout
      • Chargeback
      • Credit
      • Currency Exchange
      • Debit
      • Expenses
      • Internal Transfer
      • Recall
      • Refund
      • Return
      • Recurring Fee
      • Wire in
      • Wire out
    • Payout Methods + SLA
      • Latam
      • Africa
    • Payin Methods + SLA
      • Argentina
      • Bolivia
      • Brazil
      • Chile
      • Colombia
      • Costa Rica
      • Dominican Republic
      • Ecuador
      • El Salvador
      • Guatemala
      • Honduras
      • Mexico
      • Panama
      • Paraguay
      • Peru
      • Uruguay
    • Currency Codes
      • Latam
      • Africa
    • Country Codes
      • Latam
      • Africa
    • Bank codes
      • Latam
        • Argentina
        • Bolivia
        • Brazil
        • Chile
        • Colombia
        • Costa Rica
        • Dominican Republic
        • Ecuador
        • El Salvador
        • Guatemala
        • Honduras
        • Mexico
        • Panamá
        • Paraguay
        • Peru
        • Uruguay
      • Africa
        • Botswana
        • Burkina Faso
        • Cameroon
        • Egypt
        • Ethiopia
        • Ghana
        • Guinea Konakry
        • Ivory Coast
        • Kenya
        • Malawi
        • Mali
        • Mozambique
        • Nigeria
        • Senegal
        • South Africa
        • Tanzania
        • Uganda
        • Zambia
        • Zimbabwe
    • Bank account validations
      • Latam
        • Argentina
        • Bolivia
        • Brazil
        • Chile
        • Colombia
        • Costa Rica
        • Dominican Republic
        • Ecuador
        • Guatemala
        • Mexico
        • Panama
        • Paraguay
        • Peru
        • Uruguay
      • Africa
        • Botswana
        • Ghana
        • Ivory Coast
        • Kenya
        • Malawi
        • Mozambique
        • Nigeria
        • Tanzania
        • Uganda
        • Zambia
        • Zimbabwe
    • Document Validations
      • Argentina
      • Bolivia
      • Brazil
      • Chile
      • Colombia
      • Costa Rica
      • Dominican Republic
      • Ecuador
      • El Salvador
      • Guatemala
      • Honduras
      • Mexico
      • Panama
      • Paraguay
      • Peru
      • Uruguay
    • Concept Codes
  • FLOWS AND CHARACTERISTICS
    • Account Currencies
    • Involved Parties
    • Payin Status Flow
      • Payins
        • Payin Status Flow - Card
        • Payin Status Flow - Bank
        • Payin Status Flow -Cash
      • Refund - Card
      • Refund - Cash & Bank
      • Chargeback
    • Payout Status Flow
      • Payout - Bank
      • Return
      • Recall
    • Payin Subscription Flow
      • Payins Subscription Status Flow - Card
    • Virtual Account Status Flow
    • Settlement Status Flow
      • Wire In
      • Wire Out
    • Payin Methods Flow
      • Argentina
      • Bolivia
      • Brazil
      • Chile
      • Colombia
      • Costa Rica
      • Dominican Republic
      • Ecuador
      • Guatemala
      • Honduras
      • Mexico
      • Panama
      • Uruguay
      • Peru
  • HOLIDAYS
    • 2021
    • 2022
    • 2023
    • 2024
    • 2025
  • COMPLIANCE
    • Values
    • Prohibited Countries
    • Prohibited Business
    • Compliance Program Docs
    • Licenses
    • Terms & Conditions
  • GLOSSARY
    • Payments Explained
    • FAQ
  • PLUGINS
    • Magento
    • Shopify
    • Google Pay
    • WooCommerce
    • Ripplenet
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  1. INTRODUCTION TO OUR SOLUTION
  2. Merchant Dashboard

Chargeback

PreviousRefund CashNextInternal Domestic Transfer

Last updated 1 year ago

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The Chargeback request can be responded by API or Frontend. To manage chargebacks from API go to:

Please refer to the following tutorial to review the Frontend process:

Chargebacks