Refund Bank Transfer

The "Refunds" functionality allows external users to request a refund of the amount paid in a payin transaction. It is available through API or Frontend (dashboard)

Below you will find the dashboard tutorial:

Create Payin Refund

• The transaction can only be refunded if the status is completed.

• The refund must be made to the total amount of the payin.

• The beneficiary and destination account information must be the same as the data from which the payment originates.

Authorization Refund Bank Transfer

• Your account must be set to require authorization for refunds.

• An administrator will need to authorize the refund before it can be processed.

• Administrators can authorize refunds from the "Pending Authorization" menu option within the "Refunds" menu.